Department for Work & Pensions help desk

This helpdesk will be able to assist you with any difficulties you are having using or enrolling for their services.  

  • Carer's Allowance Phone 0845 601 8040. Helpdesk textphone 0845 601 8039 - for deaf and hard of hearing customers. Address: Carer's Allowance Unit, Palatine House, Lancaster Road, Preston, PR1 1HB
  • Universal Jobmatch Email universal.jobmatchgg@dwp.gsi.gov.uk (There is no telephone for this helpdesk - please use the e-mail link shown)
  • State Pension Forecast - 0845 601 8040
  • Compensation Recovery Unit Helpdesk Phone 0191 225 2966
  • My Benefits Online or State Pension Online. If you are unsure what to do next call the Information Helpdesk 0845 604 3349. Welsh speakers call 0845 604 3412.
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     If you have speech or hearing difficulties and use a textphone call 0845 604 0523. (Not available for Universal Jobmatch)

     

     If you are having technical problems for the services listed above (excluding Universal Jobmatch) call the Technical Helpdesk on 0845 601 8040 or if you have speech or hearing difficulties and use a textphone call 0845 601 8039.

 

Email Carer's Allowance helpdesk