Department for Work & Pensions Online Helpdesk

We are sorry if you have experienced any problems with the online service. The following helpdesks will be able to assist you with any difficulties that you may have.  

  • Compensation Recovery Unit: 0191 225 2021, email: cru-udt@dwp.gsi.gov.uk
  • State Pension Online: 0345 604 3349, Welsh: 0345 604 3412, Textphone: 0345 604 0523, email: dwponline.helpdesk@dwp.gsi.gov.uk. The helpdesk is open Monday to Friday from 8am to 6pm (lines are normally less busy between 8am to 9am). The helpdesk is closed on all Bank and Public holidays.
  • State Pension Statement: 0345 604 3349, Welsh: 0345 604 3412, Textphone: 0345 604 0523, email: dwponline.helpdesk@dwp.gsi.gov.uk. The helpdesk is open Monday to Friday from 8am to 6pm (lines are normally less busy between 8am to 9am). The helpdesk is closed on all Bank and Public holidays.
  • Universal Jobmatch: There is no telephone service for this helpdesk. Please use the dedicated ‘Help’ or ‘Contact Us’ sections in the Universal Jobmatch login page.