What happens if I have lost my User ID / forgotten my password?

If you lose your User ID or forget your password, you can request it to be re-sent to you by calling a government department help desk for a service you are enrolled for. You will be asked a number of personal details for security purposes in order to confirm your identity and a replacement User ID or new password will be posted to you within seven days.

You may also visit the department's website as they may provide this functionality online.

If you lose your User ID and forget your password you should contact a government department help desk for a service you are enrolled for who will advise what action you need to take.

Helpdesk contact details can be found via the link below.

You may also visit the department's website as they may provide this functionality online.